Privacy policy

This Privacy Policy applies to the processing of personal data by Grandi Car Rental Curaçao, the trade name of Sijtsma B.V., located at Willibrordus 13, Curaçao.

This Privacy Policy supplements the Rental Agreement and General Rental Terms and Conditions of Grandi Car Rental.

Article 1 – Who processes your personal data?

The controller responsible for the processing of personal data is:

Grandi Car Rental Curaçao
Trade name of: Sijtsma B.V.
Address: Willibrordus 13, Curaçao
Email: info@grandicar.com
Website: www.grandicar.com

Hereinafter referred to as “Grandi Car Rental”, “we”, “us”, or “Lessor”.

Article 2 – What personal data do we process?

We may process, among other things, the following personal data:

Identification data

• first and last name;
• date of birth;
• nationality;
• address details;
• place of residence;
• telephone number;
• email address;
• identification document details;
• driver’s licence details.

Reservation and rental data

• reservation number;
• rental period;
• vehicle details;
• insurance selections;
• additional options;
• payment details;
• deposit details.

Damage and incident data

• damage reports;
• photographs and videos of damage;
• information about accidents;
• correspondence with insurers;
• information concerning fines or offences.

Communication data

• emails;
• WhatsApp messages;
• telephone calls;
• contact requests submitted through the website.

Article 3 – For what purposes do we use personal data?

We process personal data only insofar as necessary for:

• entering into and performing the Rental Agreement;
• processing reservations;
• identifying Renters and Drivers;
• payment and deposit administration;
• customer service and communication;
• handling damage claims;
• insurance purposes;
• handling complaints;
• complying with legal obligations;
• preventing fraud, misuse, and criminal activities;
• protecting our property and rights.

Article 4 – Legal basis for processing

We process personal data on the basis of one or more of the following legal grounds:

• performance of the Rental Agreement;
• legal obligations;
• legitimate interests of Grandi Car Rental;
• consent of the data subject, where required.

Article 5 – With whom do we share personal data?

We only share personal data where necessary with:

• payment providers;
• insurers;
• damage experts;
• accountants and administrative service providers;
• legal advisers;
• government authorities;
• police or other competent authorities where legally required;
• IT and website service providers.

We never sell personal data to third parties.

Article 6 – Retention periods

We do not retain personal data longer than necessary for the purposes for which it was collected or as required by applicable laws and regulations.

As a general guideline:

• reservation and rental data: for as long as necessary for administration and legal obligations;
• financial data: in accordance with applicable tax retention periods;
• damage and insurance files: for as long as necessary to handle the matter and any related legal proceedings;
• communications: for as long as relevant to providing our services.

Article 7 – Security

Grandi Car Rental takes appropriate technical and organisational measures to protect personal data against:

• loss;
• unauthorised access;
• misuse;
• alteration;
• destruction;
• unauthorised disclosure.

Only employees or service providers who need access for their work may access personal data.

Article 8 – Camera images and photographs

During vehicle inspections, photographs and videos may be taken of:

• the vehicle;
• existing damage;
• new damage;
• the condition of the vehicle at collection and return.

These images may be used for:

• assessing damage;
• insurance claims;
• evidentiary purposes;
• handling disputes.

Article 9 – Website and cookies

If the Grandi Car Rental website uses cookies, these may be used for:

• website functionality;
• statistics;
• security;
• improving the user experience.

Where legally required, consent will be requested in advance for non-essential cookies.

Article 10 – Rights of data subjects

To the extent provided by applicable law, each data subject has the right to:

• access;
• correction;
• deletion;
• restriction of processing;
• objection;
• data portability;
• withdrawal of consent.

Requests may be submitted using the email address provided below.

We may request additional identification before processing a request.

Article 11 – International transfers

Personal data may be processed outside Curaçao where service providers are located in other countries.

In such cases, Grandi Car Rental will take appropriate measures to adequately protect personal data.

Article 12 – Changes

Grandi Car Rental may amend this Privacy Policy.

The most recent version will be made available through the website or provided upon request.

Article 13 – Contact

For questions regarding privacy or personal data, please contact:

Grandi Car Rental Curaçao
Willibrordus 13, Curaçao
Email: info@grandicar.com
Website: www.grandicar.com

Grandi Car Rental Curaçao — Version: 1 October 2026